🔁 Refund and Return Policy
At Jhat Pat Masala, customer satisfaction is our top priority. If you’re not happy with your purchase, we’re here to help.
🛍️ Returns
Due to the nature of our product (food item), we do not accept returns once the product has been opened or used. However, if you received the wrong item or a damaged product, please contact us within 3 days of delivery.
To be eligible for a return:
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The item must be unopened, unused, and in its original packaging.
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You must have a proof of purchase (receipt or order number).
💸 Refunds
Once we receive your return (if applicable) and inspect the item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7 business days to your original payment method.
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Shipping fees are non-refundable unless the error was on our side.
🚚 Damaged or Incorrect Orders
If your order arrived damaged or you received the wrong product, please email us at [your email here] within 3 days of receiving your order. Include:
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A photo of the damaged or wrong item
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Your order number
We will replace the item or issue a refund based on the situation.
❌ Non-Returnable Items
Please note, we do not accept returns or offer refunds on:
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Opened or used food products
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Sale or discounted items
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Orders reported after 3 days of delivery
📩 Contact Us
If you have any questions about your order, feel free to contact us:
📧 Email: jhatpatmasala.com
📱 Phone: +923224951556
🌐 Website: https://jhatpatmasala.com